Most people already know SIGG was not BPA free [until recently] and did not market themselves as such, even though that might not have been was not clear [to me at least].

I was reading an article in The Huffington Post [one of my favorite online new’s sources], and I had literally just purchased a new bottle and the aluminum bento style boxes the DAY before.

SIGG had a lot going for it: style, recyclable, reusable, cost efficient, non-toxic-super-advanced-secret-lining that didn’t leech BPA…or have BPA to leech it seemed. And water bottles are one of my all-time favorite things to buy.

Hence my expansion from water bottle to bento style boxes with the same brand.

Then I feel…beguiled. And stupid for having been beguiled. So when my order did arrive, I immediately returned it after going through the hassle of the RMA number request. I shipped my package back to them 09/06/09.

I have yet to be refunded, which isn’t inciting forgiveness or re-instating trust. So now Earthlust has my water bottle business, and I love their designs. I do not like that they are made in China, but they say that they are “made ethically in China“. Maybe working condition wise Earthlust is like the American Apparel in China?

*hope so*

If you are interested in SIGG’s apology letter, refund/exchange information offered by the company, you can read it below. I’d rather not link to them. At least not until I receive my refund. That’s my own little way of fighting the man as I shake my fists menacingly!

A Letter From Our CEO

September 1, 2009


Dear SIGG Customer,

(STAMFORD CT) – Last month, I wrote a letter to try and provide you with as much factual and historical information as I could in regards to the evolution of the SIGG bottle liner. I also suggested that people could email me if they had any questions and comments.

After reading and responding to hundreds of emails and viewing nearly as many blog & Twitter posts, I realize that my first letter may have missed the mark. What I should have said simply and loudly to all of our loyal SIGG fans is:

I am sorry that we did not make our communications on the original SIGG liner more clear from the very beginning.

I have learned much over the past 2 weeks. I learned that many of you purchased SIGG bottles – not just because they were free from leaching and safe – but because you believed that SIGGs contained no BPA. I learned that, although SIGG never marketed the former liner as “BPA Free” we should have done a better job of both clearly communicating about our liner as well as policing others who may have misunderstood the SIGG message.

For over 100 years, SIGG has earned a reputation for quality products and service – and we do not take that for granted. From the day we made our announcement last month, we made a commitment consistent with SIGG values that we would offer anyone who is concerned about BPA an opportunity to swap their old SIGGs for new SIGGs with the new EcoCare liner. Today, I am announcing that this voluntary Exchange Program will be in place until October 31, 2009 to ensure that our customers have ample time to send their former liner bottles back to us should they choose to do so.

Once again, I truly apologize for the lack of clarity in our previous communications. All of us at SIGG hope that we will have an opportunity to regain your confidence and trust.

Sincerely,

Steve Wasik
CEO, SIGG Switzerland

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